HJM TRAVEL COLLECTIVE LLC
Terms and Conditions & Privacy Policy
Last Updated: February 12, 2026
HJM Travel Collective LLC dba Mando Travel, Elevating Adventures and Clemente Travels, is a travel agency
specializing in crafting unforgettable domestic and international travel experiences. Whether you need a curated and
custom itinerary for a trip overseas or a quick weekend get-away in town, we are dedicated to ensuring you experience
exactly what you want. The terms “we”, “us”, “HJM”, and “HJM Travel Collective” refer to HJM Travel Collective LLC,
an Ohio limited liability company. The term “you”, “guest”, “traveler” or “participant” refers to the person making a
booking with us and all members of their group.
CONTRACT. We draw your attention to the terms and conditions of travel herein, which include all brochures,
documents, correspondence, and the terms and conditions of our Suppliers (as herein defined) and form the basis of our
legally binding contract with you (“Terms and Conditions”). Before making a booking with us or paying any of our
planning fees, you must ensure that you have read and understood these Terms and Conditions (and ask any questions you
may have). Please be aware that these Terms and Conditions contain waivers of liability as well as waiver of class
action and venue selection and notice clauses. By making any payment to HJM or participating in any of our travel
experiences, you are accepting all of the Terms and Conditions set forth herein (including the Cancellation and
Chargeback sections) and acknowledging that you have read the Terms and Conditions of this legally binding agreement
and agree with it. If you do not agree with any part of these Terms and Conditions, you must not make a booking with us
or pay us in connection with our travel-related services. If you are making a booking as a lead guest of a group or family,
you are responsible for sharing these Terms and Conditions with all travelers joining you and are financially responsible
for the booking. HJM will not be liable for your failure to share these Terms and Conditions with all travelers in your
group.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal
obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept
these Terms and Conditions on their behalf, and (c) the information supplied by you, or members of your group or family,
is true and correct. Further, you agree that any violation of these Terms and Conditions may result in (a) the cancellation
of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, and (c) your
being denied access to the applicable Travel Products.
1. CHANGES TO THESE TERMS AND CONDITIONS. HJM reserves the right, in our sole discretion, to
change these Terms and Conditions at any time and without notice. Updated versions of the Terms and Conditions will be
posted here on this website and are effective immediately on posting, and as such the current terms will apply to your
booking.
2. SCOPE AND ROLE OF AGENCY. HJM does not provide, own, manage, operate, supervise or control the travel services
and products that are or may be provided as part of your trip, such as flights, accommodations, cruise, rental cars,
packages, or travel insurance (the “Travel Products”). All Travel Products are owned, controlled, operated, or made
available by vetted, independent third parties such as destination management companies, airlines, hotels, cruise lines, and
tour operators (the “Suppliers”). The Suppliers are solely responsible for the Travel Products as well as any and all
benefits, perks, or amenities, including without limitation, resort credits, on-board credits, free specialty dining, spa
credits, in-room amenities, etc. The Supplier’s terms, conditions and privacy policies apply to your booking so you must
agree to and understand those terms. Your interaction with any Supplier is at your own risk; HJM does not bear any
responsibility should anything go wrong with your booking or during your travel. Hence, as the traveler, you agree that
HJM acts only as a booking agent for the Supplier in acquiring transportation, accommodations, cruises, sightseeing and
other Travel Products, privileges or services for the travelers’ benefit. HJM customarily receives compensation, usually in
the form of a commission, for bookings made on its behalf. HJM may also receive compensation in the form of travel
planning fees, booking fees or other professional service fees which are payable by you.
TRAVELER FURTHER AGREES THAT HJM SHALL NOT BE LIABLE FOR ANY INJURY TO PERSON OR PROPERTY, OR ANY OTHER LIABILITY
WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, LIABILITY FOR ANY DIRECT,
SPECIAL, CONSEQUENTIAL, PUNITIVE, DIRECT, OR INCIDENTAL DAMAGES IN CONNECTION WITH THE TRAVEL PRODUCTS OR SERVICES
BOOKED WITH ANY SUPPLIER THROUGH HJM. HJM SHALL NOT BE LIABLE FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT,
DELAY, BANKRUPTCY, INSOLVENCY, OR NON-PERFORMANCE WHICH MAY OCCUR DUE TO THE FAULT, WILLFUL ACTS OR OMISSIONS,
NEGLIGENCE OR OTHERWISE OF ANY SUPPLIER AND/OR HJM OR PERSON(S) ENGAGED IN OR RESPONSIBLE FOR ANY TRAVEL PRODUCTS, OR
OTHERWISE IN CONNECTION THEREWITH.
Please review all correspondence and documents, including the cancellation policies and terms and conditions of the
Suppliers, carefully and promptly as we will not be responsible for any errors or your unawareness of Suppliers’ terms.
It is your responsibility to review all travel documentation and alert us within twenty-four (24) hours of any
corrections.
HJM is not liable for additional costs associated with making necessary corrections, if any.
3. BOOKING/PAYMENT; SERVICE FEES. When you are ready to start your next travel adventure simply contact us for a
complimentary consultation either by email, phone or by filling out the contact information on our websites at
https://www.hjmtravelcollective.com/ or https://www.hjmtravel.com/. Together, we will discuss your vision and our
booking process. Booking will be confirmed following our receipt of the requested travel information, your applicable
deposit and/or planning fee, if any and as further described herein. After booking you will receive your itinerary, an
invoice with payment information, Supplier terms and conditions and other important travel information. The invoice is
subject to change until you receive confirmation that your travel is booked. Some Suppliers will require a larger deposit,
or payment in full, to hold your booking and you will be notified of the amount required. Deposits and any fees are NON-
REFUNDABLE, unless stated otherwise. You must execute a legally binding payment authorization for all travel
purchases. Your acknowledgement and agreement to these Terms and Conditions is required in connection with the
foregoing.
If you decide that HJM is the right fit for planning your customized trip, you will pay the trip deposit (as required by HJM
or its Suppliers), as well as our NON-REFUNDABLE planning fee which is determined based on the complexity of your
trip (in our sole discretion), and will be in a minimum amount of $250 for custom itinerary creation and travel planning
support. Our itineraries take many hours of planning and work to create the unique experience we aim to give our
travelers and as such our customized planning fee, if any, for your trip, is NON-REFUNDABLE even if you cancel your
trip or decide not to book. Please note that your customized proposal is not guaranteed until a deposit is made and may
change at any time based upon supply and demand. You agree to full payment of our planning fee prior to receipt of any
proposal. Further, if you are seeking travel planning support and your trip is scheduled to depart within thirty (30) days, an
additional NON-REFUNDABLE expedited travel planning fee of $150 will be assessed for this expedited service.
If you choose to have us book airfare on your behalf, a NON-REFUNDABLE ticketing fee of $50 per person for domestic
flights and $100 per person for international flights will be assessed. If you decide to independently purchase your airfare,
you must not make any air reservations until you receive confirmation of your booking. Travelers who independently
purchase airfare prior to receiving HJM's written booking confirmation do so at their own risk and are solely liable for any
resulting change fees, penalties, or losses related to said booking. HJM cannot assist you with any schedule changes or
delays related to air reservations you have made on your own arrangement. Further, your contract for airfare is with the
carrier and subject to its terms, conditions and policies and HJM will not be liable for any change or cancellation fees or
other additional costs you incur with the air carrier.
Once your booking is processed, we will provide you with instructions regarding payments and all due dates. While HJM
may send out a payment schedule reminder, it is the traveler’s sole responsibility to make all payments in full and on time.
Failure to make any payment by the stipulated deadline, including full and final payment, may result in the cancellation of
your travel. In such a case this would be considered a cancellation by you and the cancellation terms and fees as described
below would be in effect. Further, you are only entitled to request or make changes to your itinerary as stipulated in the
Changes and Cancellation section below. Traveler understands that discounted fares typically involve restrictions and that
changing any aspect of the travel arrangements may result in the payment of additional monies in order to accomplish said
changes.
Please note that if you authorize us to make travel arrangements on your behalf using your frequent flyer miles or loyalty
points, you may be required to provide us with passwords or log-in information for your accounts to do so. Any
reservations made using said miles or points are subject to the terms of the applicable loyalty program and HJM is not
liable for any costs incurred related to the travel arrangements made.
GROUP TRAVEL
Our group travel options are carefully curated experiences for groups of participants, and as such you may not request or
make any changes to your finalized itinerary. Since some trips, including tours and all-inclusive vacations, are purchased
as complete packages, you will not be provided with an itemized breakdown of costs in connection therewith due to the
contractual agreements with our Suppliers. Rest assured, our aim is to provide you with a seamless and enjoyable
vacation, and we are available to address any queries or concerns you may have about the package or its inclusions. In
addition, group travel is often based on a minimum number of participants and as such if the trip drops below the
minimum number of participants, cancellation of the trip may occur at the sole discretion of the applicable travel Supplier
and/or HJM.
SERVICE FEES
Any and all fees relating to our travel planning services, including without limitation, planning fees, revision or change
fees, cancellation fees, expedited fees, and ticketing fees (collectively, “Service Fees”), if any, are NON-REFUNDABLE
and must be received in full by HJM before any proposal or itinerary is presented.
4. AIRFARE.
DISCLAIMER. Your contract for airfare is with the air carrier, inclusive of domestic, international and charter
flights, and subject to its terms, conditions and policies and we will not be liable for any fees or expenses, including
without limitation, change fees, cancellation fees or any other additional costs you incur with the air carrier. For charter
trips/flights, please be aware the charter operator can legally change, with limited notice, departure times up to forty-eight
(48) hours, and flights advertised as non-stop may be changed to make intermediate stops. Suppliers can substitute types
of aircraft and even airlines and are generally not responsible for baggage delays/losses and have very stiff cancellation
penalties. In addition, frequent flyer miles and/or loyalty points may or may not be accrued and advance seat assignments
are frequently not available. HJM is not responsible or liable for any costs incurred with any changes resulting from any
flights.
RE-CONFIRM YOUR FLIGHT. We advise you personally to re-confirm your flight schedule within twenty-four
(24) hours prior to departure with the airline directly in case of any last-minute changes or delays. Most airlines allow you
to check in online twenty-four (24) hours prior to departure. It is recommended that you arrive at the airport a minimum of
two (2) hours prior to departure for domestic flights, and three (3) hours for international flights.
BAGGAGE/SEATING. Baggage and personal effects are at all times the sole responsibility of the traveler. Due to
continual changes in airline baggage and seat selection policies, it is suggested that you inquire with your airline's website
for up-to-date fees and information. HJM is not responsible for additional fees incurred for baggage and seating
assignments.
HAZARDOUS MATERIALS. Federal law forbids the carriage of hazardous materials aboard aircraft in your
luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49
U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers,
poisons, corrosives, and radioactive materials. Examples include Paints, lighter fluid, fireworks, tear gases, oxygen
bottles, and radioactive materials. There are special exceptions for small quantities (up to 70 ounces total) of medicinal
and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information
contact your airline representative. Restrictions on hazardous materials and other prohibited items are listed at:
http://www.tsa.gov/traveler-information/prohibited-items.
INSECTICIDE NOTICE. Travelers are encouraged to check the list of countries that require airlines to treat the
passenger cabin with insecticides prior to the flight or while on the aircraft on the U.S. Department of Transportation’s
Web site, as this list is updated from time to time: https://www.transportation.gov/airconsumer/spray.
5. TRAVELER INFORMATION. We bring to your attention the importance of accuracy. Names provided to
secure reservations must match travelers’ respective passports. Date of birth and complete passport details are required.
Any minor name corrections advised after airline tickets have been issued will incur fees. Not all name corrections will be
permitted by airlines and may require the purchase of a new ticket. As mentioned above, please review documents
carefully and promptly as we will not be responsible for any errors. It is your responsibility to review all travel
documentation and alert us within twenty-four (24) hours of any corrections. Travelers voluntarily assume full and sole
responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to
documentation.
6. PAYMENT METHODS/CHARGEBACKS. Payments will be processed through a secure online system and can be made
via major credit cards including Visa, Mastercard, American Express and Discover. Travelers must provide us with a click
(checkbox) or signed authorization for every transaction for your trip. Your authorization is a legally binding agreement
for us and/or the Supplier to process payment and an acknowledgement and agreement to these Terms and Conditions
including the cancellation terms. Additionally, you agree not to make any improper chargebacks.
In certain cases, you can dispute charges with credit card companies ("chargebacks"). Before initiating a chargeback, the
traveler must send an email to hjmtravelcollective@gmail.com concerning any questions or concerns about our charges.
We will work with you in attempting to resolve your concerns. HJM retains the right to dispute any chargeback that is
improper and recover any costs, including attorney’s fees, related to improper chargebacks and to cancel any travel
reservation related to that improper chargeback. The following chargeback scenarios are improper, and we retain the right
to investigate and rebut the chargeback claims below, including without limitation:
● Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.
● Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct
access to your credit card (this does not include credit card fraud).
● Chargebacks arising from inconsistency or inaccuracy with regard to the Supplier’s product description.
● Chargebacks resulting from force majeure or other circumstances that are beyond the control of HJM or the
Supplier.
● Chargebacks resulting because you do not agree with the cancellation policy.
● Chargebacks resulting because you were not provided with an itemized breakdown of costs in connection with
your trip.
● Chargebacks resulting from an experience where you were not satisfied with the services/products provided by
travel Supplier.
7. PRICE AND RATE CHANGES. The prices in your proposal reflect known costs at the time upon issued and
are accurate on that date. However, we may change prices as Suppliers adjust theirs. Prices including estimated fuel costs
and local taxes may change. When your booking is confirmed, we will provide updated payment information showing the
current price and what is included. Once you pay your deposit and any Service fees, and confirm your booking, your price
is fixed except for changes in fuel costs, airport charges, scheduled airfares, transportation-related charges from Suppliers,
local taxes or dues, currency fluctuations, government actions, airline surcharges, tariffs, port fees, or fees for services. If
these costs increase or decrease, we will notify you accordingly. After you make your final payment, your price is locked
in. We reserve the right to correct any pricing errors or changes before your travel is confirmed and will inform you of any
such changes when you book.
8. CHANGES AND CANCELLATION BY TRAVELER. Please note that a trip often consists of multiple components, each of
which may be subject to a different set of change and/or cancellation policies based on the applicable travel Supplier’s
terms, including any fees associated with those policies.
CHANGES BY TRAVELER. Since changes may be considered cancelled services, additional cancellation penalties may apply.
Changes are subject to additional Supplier charges, are based on availability, and may incur additional fees. Any changes
(especially with regards to airfare or other ticket contracts, including cruise lines) are subject to the applicable
Supplier’s terms and conditions.
In addition to any applicable travel Supplier change fees, HJM may charge a change fee based upon the complexity of the
revision requested (in our sole discretion) per traveler/per booking.
CANCELLATION BY TRAVELER. Cancellation of travel must be submitted in writing directly to your HJM affiliated
travel advisor and is effective from the date we receive the written notification. Service Fees paid to us prior to
cancellation are always NON-REFUNDABLE. All Suppliers have their own cancellation policies, which apply to your booking,
and may involve additional charges or fees to you. Upon receipt of your cancellation request we will contact the Suppliers
for any applicable refunds subject to the Supplier’s terms and conditions. If you are entitled to a refund, please note that
the Supplier is solely responsible for this refund, not HJM. Suppliers may choose to provide a travel voucher or credit in
lieu of refund. We are not responsible under any circumstances for a Supplier’s failure to pay a refund or issue a voucher
or credit in lieu of a refund, or for Supplier bankruptcy or insolvency. We will use commercially reasonable efforts to
facilitate the Supplier providing you with a refund, credit or voucher but we cannot guarantee the same. You acknowledge
that any refunds or credits authorized by the applicable travel Supplier at any point after the time of purchase, will be
issued in the form of currency in which original payment was made. If the reason for cancellation is covered under the
terms of your travel protection plan you may be able to reclaim these charges, for this reason we strongly recommend the
purchase of a comprehensive travel protection plan.
In addition to any applicable travel Supplier cancellation fees/penalties, HJM may charge a cancellation fee (in our sole
discretion) per person/booking/room.
IMPORTANT NOTE: There will not be any refund for any unused portion of a travel booking. While any participant can
choose not to participate, please be aware there will be no refunds for any portion of the trip that participant is not able, or
chooses not to engage in. Further, if you cancel while your trip is in progress, there is no refund for the unused portion. In
addition, if you arrive late to any part of the trip, all costs required to reach and join the activity/trip in progress will be at
your own expense.
9. CHANGES AND CANCELLATION BY US. We will inform you as soon as reasonably possible if a Supplier needs to
make a significant change to your confirmed booking or to cancel. We will also help coordinate any alternative options
offered by the Supplier, but we will have no further liability to you. Before or during your trip, HJM and its Suppliers may
need to cancel or change/substitute parts of your itinerary, including but not limited to ports of call and embarkation
schedule, hotels and accommodations of comparable quality, air schedule or surface transportation changes (e.g., drivers
and guides), security matters, and/or other events make such alterations necessary. Suppliers may also substitute
transportation equipment based on circumstances such as passenger volume. Some facilities or services may be limited or
unavailable during holidays or special occasions. When possible, alternatives may be offered but are not guaranteed. HJM
is not responsible for closures or necessary itinerary changes. These changes are not considered material and do not give
you the right to cancel without penalty. Normal cancellation fees still apply if you cancel your trip after these changes.
10. FORCE MAJEURE. HJM assumes no liability for any loss, damage, delay, or cancellation resulting in whole or
in part from an Act of God or any other force majeure condition, including, without limitation: natural disasters, fire,
volcanic eruption, hurricane, environmental pollution or contamination, inclement weather, earthquake, low or high water
levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or
disturbances, or any other acts of a similar nature, sabotage, cybersecurity issues and/or technology outages or disruptions,
changes of schedules or operational decisions of air carriers, arrests, strikes or labor disruptions, restraint of rulers or
peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories,
epidemics, pandemics (including, without limitation, COVID-19), or warnings or alerts of any kind of nature, government
seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or
authorization, damages to its facilities or the travel Supplier and its facilities, or any other unforeseen circumstances or
any other factors unforeseen by HJM that impacts negatively on, or hampers, its ability to fulfill any of its contractual
conditions (“force majeure”). In circumstances amounting to force majeure, we will not be required to refund any money
to you, although if (and only if) we can recover any monies from our Suppliers (it being under no obligation to do so), we
will refund these to you without any charge by HJM.
11. TRAVEL PROTECTION/INSURANCE. Travel Protection Coverage is NOT included in the cost of your trip. It is the
traveler’s responsibility to protect their purchases. For this reason, Travel Protection/Insurance Coverage is strongly
recommended, and such plans should cover Trip Cancellation or Interruption, Medical Expense, Emergency
Evacuation/Repatriation, and Baggage insurance. Travel protection/insurance plans can help protect you in the event of
loss of NON-REFUNDABLE trip deposits and any other payments that result from cancellation or trip interruption (due
to a covered reason such as injury or illness before or during the trip). It also helps with reimbursement for costs related
to, and not limited to, medical emergencies (including costly medical evacuation and repatriation costs), delayed or
missed connections and baggage delay/loss. Travel protection/insurance plans, which may include Cancel For Any
Reason coverage, typically must be purchased within ten (10) to fourteen (14) days of initial trip payment in order to
qualify for a pre-existing condition waiver.
If you decline to purchase travel insurance, you will be required to indicate as such and execute an insurance waiver via
our secure online system. For travelers choosing to purchase coverage, HJM may recommend travel insurance options for
you to choose from, however, we are not liable for any issues that result from said options. HJM is not qualified to answer
technical questions about the benefits, exclusions, and conditions of travel coverage plans and as such we cannot evaluate
the adequacy of the prospective insured's existing insurance coverage. Further, we cannot guarantee that any insurance
provider will approve coverage for a claim made under the insurer’s policy and make no representations about the extent
of coverage for any policy it may offer or quote. Please be aware that any cancellation fees will not be accepted as part of
your claim. If you have any questions about your travel protection, call your insurer or insurance agent or broker.
In addition, certain countries have a requirement for foreign visitors to have valid medical insurance on entry. HJM cannot
be held responsible for denied entry if a traveler is unable to provide such details to authorities of insurance or denial of
entry for any reason. Declining to purchase an adequate travel protection plan could result in the loss of your travel cost
and/or require more money to correct the situation. You also acknowledge that without this coverage, there may be no
way to recoup any losses, costs or expenses incurred.
BY DECLINING TO PURCHASE TRAVEL INSURANCE, TRAVELER ACKNOWLEDGES THE
AFOREMENTIONED RISKS ABOVE. FURTHER, IF YOU CHOOSE TO TRAVEL WITHOUT ADEQUATE
INSURANCE COVERAGE, HJM WILL NOT BE LIABLE FOR ANY OF YOUR LOSSES HOWSOEVER
ARISING, FOR WHICH TRIP PROTECTION PLAN COVERAGE WOULD OTHERWISE HAVE BEEN
AVAILABLE.
12. DESTINATIONS AND DOCUMENTATION. Travel to certain destinations may involve greater risk than
others. HJM urges travelers to remain informed daily as to current news, as well as to review travel prohibitions,
warnings, announcements, and advisories issued by the United States Government prior to booking travel to international
destinations. Information on conditions in various countries and the level of risk associated with travel to destinations can
be found at https://travel.state.gov/content/travel.html and http://www.cdc.gov. In addition, you should consult with
government websites to ensure that you are following all requirements for admittance into that country, including without
limitation any COVID-19 requirements, as well as understanding local laws that govern travel within a country, such as
medical tests and tracking. A U.S. State Department list of travel advisories is available at
https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/. Should you choose to travel to a
country that has been issued a travel warning or advisory, HJM will not be liable for damages or losses that result
from travel to such destinations.
It is the responsibility of each traveler to obtain and carry a valid passport, visa(s), inoculations, and all other documents
required by applicable government regulations. When travelling domestically within the USA or internationally, the U.S.
Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone
carry at least two forms of acceptable identification in order to board a flight, found here: http://www.tsa.gov/traveler-
information/acceptable-ids. Air travelers with identification (ID) that does not meet the REAL ID ACT requirements will
have to use alternate ID forms (passport, military ID, or permanent resident card) to pass TSA security checkpoints—even
for domestic travel. Visas are required when they apply. You can find out if your international destination requires a visa
and how to apply at https://www.usa.gov/visas-citizens-traveling-abroad. Travelers voluntarily assume full and sole
responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to
documentation. In some countries you may be subject to entry (reciprocity) fees and/or departure taxes/ exit fees which
will be collected at the airports upon entry/departure by local government authorities. HJM strongly recommends that you
consider that certain countries will not admit a passenger if their passport expires within six (6) months of the date of
entry. Many countries require a minimum number of blank pages in your passport book. Non-USA citizens may require
additional documentation. Children and infants also require all such travel documents. Minors traveling with one parent,
and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are
provided to the authorities. Further, the U.S. Customs and Border Protection Agency require that for groups of children
under age 19 arriving to the United States by land or sea from contiguous territory and traveling with a school group,
religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth
certificate, a Consular Report of Birth Abroad, or a Naturalization Certificate. Parental or legal guardian consent must be
provided to the supervising adult or group leader in writing Please visit https://help.cbp.gov, www.travel.state.gov or
https://www.dhs.gov/real-id for the most updated requirements for travel documentation.
The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who
are traveling to, or living in, a foreign country. STEP allows you to enter information about your upcoming trip abroad so
that the Department of State can better assist you in an emergency. Registration is recommended and provided by going to
https://step.state.gov/step/. Further, certain countries restrict travelers with criminal convictions, even if expunged. Please
inform us prior to booking with us if this applies to you and seek separate legal counsel to confirm your ability to travel to
your desired destination. If you are denied access to a country or a Supplier due to a conviction, HJM shall not be liable
for any losses, expenses, or refunds to you or anyone in your group.
In addition, recommended inoculations and vaccinations for travel may change and you should consult your practitioner
for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry
requirements, obtain the recommended inoculations and vaccinations, take all recommended medication, and follow all
medical advice in relation to your trip. Inoculation requirements can be found on the Center for Disease Control website at
YOU ACKNOWLEDGE ANY FAILURE TO STRICTLY COMPLY WITH THESE REQUIREMENTS MAY RESULT IN DENIED BOARDING OR AN UNDUE
DELAY AT AN AIRPORT SECURITY CHECKPOINT CAUSING TRAVELER TO MISS FLIGHT(S), AND SUBSEQUENT SCHEDULED TRAVEL BOOKINGS
TRIPS. HJM BEARS NO RESPONSIBILITY FOR ADVISING AND/OR OBTAINING REQUIRED TRAVEL DOCUMENTATION FOR YOU, OR FOR ANY
DELAYS, DAMAGES, AND/OR LOSSES INCLUDING MISSED PORTIONS OF YOUR VACATION RELATED TO IMPROPER DOCUMENTATION OR
GOVERNMENT DECISIONS ABOUT ENTRY.
13. NON-RESPONSIBILITY. HJM and its members, managers, owners, employees, affiliates, agents, contractors and
representatives (“Representatives”) use third party Suppliers to arrange tours, transportation, sightseeing, lodging, and all
other services related to this trip. HJM is an independent contractor and is not a Representative of any of these Suppliers.
HJM does not own, manage, operate, supervise, or control any transportation, vehicle, airplane, hotel or restaurant, or any
other entity that supplies services related to your trip. All Suppliers are independent contractors and are not
Representatives of HJM. All tickets, receipts, coupons, and vouchers are issued subject to the terms and conditions
specified by each Supplier, and by accepting the coupons, vouchers, and tickets, or utilizing the services, all travelers
agree that neither HJM, nor its Representatives are or may be liable for any loss, injury, or damage to any trip traveler or
their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from
any occurrence beyond the control of HJM including in the event any third-party providers or healthcare professionals
seek to assist with medical or other help and we are not liable for any costs or missed activities in relation to said
assistance. HJM assumes no responsibility or liability for any delay, change in schedule, loss, injury or damage or loss of
any traveler that may result from any act or omission on the part of others; HJM assumes no responsibility or liability for
personal property; and HJM shall be entirely relieved of any obligations under these Terms and Conditions in the event of
any force majeure. HJM accepts no responsibility for lost or stolen items. Further, HJM reserves the right to refuse any
customer or potential customer at its sole discretion.
14. ASSUMPTION OF RISK/WAIVER. The travel that you are undertaking in connection with your trip inherently involves
risks, some in remote areas of the world. These risks include, but are not limited to, risk of injury or death from: force
majeure, motor and conveyance vehicle collisions, water related activities, roadway hazards, slips, and falls, criminal or
terrorist acts, government actions, consumption of alcoholic beverages, tainted food, or non-potable water; exposure to the
elements, including heat, cold, sun, water, and wind; your own negligence and/or the negligence of others, including tour
guides, other travelers, HJM and its Representatives; attack by or encounter with insects, reptiles, and/or animals;
accidents or illness occurring in remote places where there are no available medical services; fatigue, chill, overheating,
and/or dizziness; known or unknown medical conditions, illnesses caused by COVID-19 (or other pandemics, infectious
diseases, etc.), physical excursion for which you are not prepared or other such accidents; the negligence or lack of
adequate training of any third-party providers who seek to assist with medical or other help either before or after injuries
have occurred; accident or illness without access to means of rapid evacuation or availability of medical supplies or
services; the adequacy of medical attention once provided; equipment malfunctions; or a lack of safety features and/or
failure to utilize any safety features.
Traveler understands the description of these risks is not complete and acknowledges that unknown or unanticipated risks
may result in injury, illness, or death. In order to partake of the enjoyment and excitement of this trip and in consideration
of the services provided by HJM, traveler is willing to accept the uncertainty involved as being an integral part of travel
and is voluntarily participating in said travel with the knowledge that there are significant potential dangers and hereby
agrees to accept any and all risks. FURTHER, TRAVELER HEREBY ACCEPTS AND ASSUMES FULL RESPONSIBILITY FOR ANY AND ALL
RISKS OF ILLNESS, INJURY OR DEATH AND OF THE NEGLIGENCE OF HJM AND AGREES TO AND SHALL HOLD HARMLESS AND FULLY
RELEASE HJM AND ITS REPRESENTATIVES FROM ANY AND ALL CLAIMS ASSOCIATED WITH THE TRIP, INCLUDING ANY CLAIMS OF THIRD
PARTY NEGLIGENCE AND/OR THE NEGLIGENCE OF HJM AND/OR ITS REPRESENTATIVES, AND TRAVELER HEREBY COVENANTS NOT TO SUE
HJM AND/OR ITS REPRESENTATIVES FOR ANY SUCH CLAIMS OR JOIN ANY LAWSUIT OR ACTION THAT IS SUING HJM. THIS AGREEMENT ALSO
BINDS YOUR HEIRS, LEGAL REPRESENTATIVES, AND ASSIGNS. THE TERMS OF THIS HOLD HARMLESS AND RELEASE OF ALL LIABILITY
PARAGRAPH, SHALL SURVIVE ANY TERMINATION OR CANCELLATION OF THESE TERMS AND CONDITIONS, WHETHER BY OPERATION OF
LAW OR OTHERWISE.
15. INDEMNIFICATION. Traveler agrees to and shall indemnify and hold harmless HJM and its Representatives from
any expenses, losses, liabilities, damages, judgments, settlements and costs (collectively, “damages”) involved with or
incurred by HJM or its Representatives (including, without limitation, reasonable attorneys’ fees and the advancement of
same) with respect to any claims, law suits, arbitrations, or other causes of action, which result, directly or indirectly,
from: (i) your breach or violation, or threatened breach or violation, of these Terms and Conditions; (ii) any of your acts
or omissions, including any damage caused by you to persons or property while participating in the trip, (iii) any force
majeure or inherent risk of travel; or (iv) claims brought by third parties in connection with any of the foregoing. The
terms of this INDEMNIFICATION paragraph shall survive any termination or cancellation of these Terms and
Conditions, whether by operation of law or otherwise.
16. HEALTH/PRE-EXISTING MEDICAL CONDITIONS/PERSONS WITH DISABILITIES. It is essential that you advise us before
booking if you do have any disability or pre-existing medical condition which may affect your trip, or if you have any
special requirements as a result of any disability or medical condition (including any which affect the booking process) so
that we can assist you in considering the suitability of the arrangements and/or in making the booking. HJM will
communicate requests to Suppliers but cannot be responsible if Americans with Disabilities Act (ADA) accommodations
are not available. Any accommodations provided will be at the sole expense of the traveler requiring the accommodation.
Please note that accommodations outside of the USA may not be in compliance with the Americans with Disabilities Act
(ADA) and may not have wheelchair accessibility. Our Suppliers are, unfortunately, unable to offer additional assistance
to travelers with limited mobility and all such assistance will need to be provided by whoever the traveler is traveling
with. Travelers with disabilities must notify HJM at the time of booking of the status and identity of their non-discounted,
fully paid travel companion who will be responsible for providing all necessary assistance. Please note we may request
that you provide a letter from your doctor confirming your fitness to travel.
If you are pregnant or expecting at or around the time of your planned travels, please inform us prior to booking. Some
Suppliers will not permit travel past certain gestational periods for your safety and the safety of your child/ren. If you
become pregnant after booking with us, please consult with a doctor and review the Supplier terms and conditions as they
relate to your booking to determine whether you will be permitted or prevented from traveling. If you are denied boarding
embarkation, or access to a Supplier due to a pregnancy, HJM shall not be liable for any losses, expenses, or refunds
resulting from such loss in access for you or anyone you travel with.
For the safety of our guests, HJM reserves the right to request health information prior to travel and to exclude any
participants it deems unfit for travel at its sole discretion.
17. YOUR BEHAVIOR. Each traveler in any trip planned by HJM is expected to act responsibly and adhere to all
behavior guidelines established by our Suppliers. All Suppliers reserve the right to remove you from any facility, hotel or
resort property, tour location or means of transportation if your health or your conduct appears to endanger yourself or
others, disrupts the general well-being of other individuals on any element of your trip, or interferes with the operation or
security of the places we visit. In any such case, there will be no refund. When you book with HJM, you accept
responsibility for any damage or loss caused by you or anyone traveling with you including, without limitation, in
connection with any violation of applicable laws, regulations or policies, or use of illegal substances at the location of
your travel (e.g., marijuana). Full payment for any such damage or loss (reasonably estimated if not precisely known)
must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify us for
the full amount of any claim (also including legal costs) made against us. We are not responsible for any costs incurred
concerning a guest removed from a trip, or any portion of a trip. You agree not to hold HJM or any of its related entities
liable for any actions taken under these Terms and Conditions.
18. PHOTOGRAPHIC/VIDEO LIKENESS AND FEEDBACK. Traveler hereby gives consent and grants to HJM
a royalty-free, perpetual, and irrevocable license to publish any testimonials, reviews, photographs and/or videos of the
trip or traveler in any form of media without obtaining further consent and without compensation, solely for the purposes
of marketing our trips. Each traveler releases HJM and its Representatives from any liability in connection with any use of
such photographs and/or other forms of media. Notwithstanding the foregoing, if a traveler desires to have a specific
photo or video removed from our website or social media, please request said removal per the email below.
19. DISPUTE RESOLUTION. All inquiries and general concerns must be submitted to HJM in writing to
hjmtravelcollective@gmail.com within thirty (30) days of the occurrence and must include detailed and evidentiary
information. If a dispute arises out of or relates to this contract, or breach thereof, and if the dispute cannot be settled
through negotiation and litigation is necessary, then the following terms herein shall apply.
20. GOVERNING LAW AND VENUE. These Terms and Conditions and all attachments hereto and the rights of the parties
hereunder shall be governed by and construed in accordance with the laws of the State of Ohio exclusive of conflict or
choice of law rules. Any claims shall be brought in a court of competent jurisdiction located in Stark County in the State
of Ohio.
21. CLASS ACTION WAIVER AND LIMITATION OF DAMAGES. YOU AGREE THAT YOU WILL ONLY BRING
CLAIMS AGAINST HJM IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR
REPRESENTATIVE PROCEEDING. HJM SHALL NOT IN ANY CASE BE LIABLE FOR OTHER THAN COMPENSATORY DAMAGES, AND YOUR
PAYMENT OF A DEPOSIT ON A TRIP MEANS THAT YOU AGREE TO THESE CONDITIONS OF SALE AND EXPRESSLY WAIVE ANY RIGHT TO
PUNITIVE DAMAGES. YOU FURTHER AGREE THAT IN NO EVENT SHALL HJM’S LIABILITY TO YOU (OR ANY MEMBER OF YOUR TRAVELING
PARTY, OR YOUR/THEIR HEIRS, SUCCESSORS AND ASSIGNS), FROM ANY CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, INDEMNITY,
EQUITY, OR OTHERWISE), EXCEED THE AMOUNTS PAID TO HJM FOR THE SERVICES HJM PERFORMED AND PROVIDED TO YOU IN
CONNECTION WITH THESE TERMS AND CONDITIONS, AND THIS IS YOUR SOLE AND EXCLUSIVE REMEDY FOR A BREACH OF THESE TERMS
AND CONDITIONS BY HJM.
22. JURY WAIVER AND NOTICE OF CLAIM/INTENTION TO COMMENCE ACTION. YOU HEREBY AGREE
TO WAIVE YOUR RIGHT TO TRIAL BY JURY. YOU UNDERSTAND AND AGREE THAT NO CLAIMS WILL BE CONSIDERED AND THAT YOU WILL
NOT BRING SUIT AGAINST HJM UNLESS YOU HAVE FIRST PROVIDED A WRITTEN NOTICE OF CLAIM TO HJM WITHIN THIRTY (30) DAYS AFTER
THE TRIP OR CANCELLATION OF THE TRIP, FURTHER PROVIDED THAT YOU AGREE TO FILE SUIT WITHIN ONE (1) YEAR OF THE INCIDENT
AND YOU ACKNOWLEDGE THAT THIS EXPRESSLY LIMITS THE APPLICABLE STATUTE OF LIMITATIONS TO ONE (1) YEAR.
23. ELECTRONIC COMMUNICATIONS. You consent to receive electronic communications, and you agree that
all documents, notices, disclosures, and other communications that we provide to you electronically, via email or through
text, satisfy any legal requirement that such communications be in writing.
24. ENTIRE AGREEMENT & SEVERABILITY. These Terms and Conditions, including the terms and conditions of our
Suppliers, and any other documents, including invoices, that we provide you constitutes the entire agreement, and it
supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, with respect
to HJM. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that
provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining
provisions. Failure by us to exercise or enforce any right or provision of these legally binding Terms and Conditions shall
not constitute a waiver of such right or provision.
25. MISCELLANEOUS. These Terms and Conditions shall be written in, and all other communication under or in
connection with these Terms and Conditions shall be in, the English language. Any translation into any other language
shall not be an official version thereof, and in the event of any conflict in the interpretation between the English version
and such translation, the English version shall control. Any ambiguities in the interpretation of these Terms and
Conditions shall not be construed against the drafting party. The provisions of these Terms and Conditions, which by their
nature extend beyond termination or expiration of these Terms and Conditions (whether by operation of law or otherwise)
shall survive the expiration or termination of these Terms and Conditions to the full extent necessary for their enforcement
and for the protection of the party in whose favor they operate.
26. CONTACT US. HJM Travel Collective LLC welcomes your questions or comments regarding your trip:
Email: hjmtravelcollective@gmail.com
Websites: https://www.hjmtravelcollective.com/ or https://www.hjmtravel.com/
SELLER OF TRAVEL:
CST: 2040360-40 | UBI: 605 571 914
HJM Travel Collective LLC
Privacy Policy and Cookie Notice
Please read this Privacy Policy carefully before using our Websites or submitting any personal information.
Last updated: February 12, 2026
HJM Travel Collective LLC, an Ohio limited liability company, dba Mando Travel, Elevating Adventures
and Clemente Travels, and collectively, HJM Travel Collective, is referred to in this Privacy Policy as “HJM”,
“we,” “us,” or “our.” We are committed to respecting your privacy and protecting your personal
information. In support of our commitment, we developed this privacy policy (together with our Cookie
Notice and Controls, collectively, “Privacy Policy”) in order to be transparent about how we collect, use,
disclose and safeguard your (and/or the members of your group/traveling party’s) personal information
submitted by you at https://www.hjmtravelcollective.com/ or https://www.hjmtravel.com/ (individually
“Website”, collectively “Websites”), as well as any other media form, media channel (including, without
limitation, email), mobile website, mobile application, or call center, related or connected thereto our
Website, regardless of whether they directly display or link to this Privacy Policy (individually, a “connected
service”, and collectively, “connected services”).
This Privacy Policy applies to the following:
● All connected services relating to HJM, including all information collected through our connected
services.
● Information collected by us (or on our behalf) but excluding instances where your information is
collected under a different Privacy Policy or notice made available to you at the time your
information is collected.
● Information shared with us by third parties for our own use, as well as publicly available information
collected by us.
The collection, use, and disclosure (collectively, “processing”) of information described in this Privacy Policy
is controlled by HJM. If you have any questions or concerns about this Privacy Policy or our practices with
regards to the information processed under this notice, please contact us using the contact information and
methods provided under How To Contact Us below. By using these Websites, you are accepting the practices
described in this Privacy Policy. These practices may be changed from time to time, but any changes will be
posted to our Websites and we will take the appropriate steps to inform you consistently of the significance
of the changes, and in accordance with applicable law. As it deems necessary, HJM reserves the right to
amend or make revisions to this Privacy Policy at any time and for any reason in its sole discretion. You can
see the date the policy was last updated by looking at the “Last updated” date shown at the beginning of this
Privacy Policy document. You are encouraged to review the Privacy Policy whenever you visit the site to
make sure that you understand how any personal information you provide will be used. Your continued use
of our services (including without limitation using our Websites or submitting any personal information)
after any changes to the Privacy Policy constitutes your consent to said changes.
Note: The privacy practices set forth in this Privacy Policy are for these Websites only. If you link to or
utilize other websites, you must review the privacy policies posted at those sites.
Individuals with Disabilities
If you have a disability and need access to our Privacy Policy in a different format, please email us at
hjmtravelcollective@gmail.com. We will make every attempt to assist you.
Information We Process
We collect information that can be used to identify or contact a particular person (we refer to this type of
data as “personal information”). Personal information includes information that does not directly identify
you by name or include your contact information, but which may be used to identify that a specific computer
or device has accessed our connected services and which if combined with certain other information could
be used to identify you. We collect personal information when you provide it to us directly (e.g., when you
submit a contact form through our connected services); when generated by your activity on our connected
services (e.g., the amount of time spent on a particular page of our Websites); and when shared with us by
our business partners (e.g., email marketing vendors or collected from other sources (e.g., publicly-available
sources).
Information You Give To Us
We collect personal information that you provide to us such as name, address, contact information,
passwords and security data, and payment information. You may visit our connected services without
submitting any information about yourself. However, we do collect personal information that you
voluntarily provide to us when registering with us, expressing an interest in obtaining information about us,
when engaging with us, or otherwise contacting us or utilizing our connected services. This includes:
● Registering an account as one of our members, a family member of a member or a guest of a
member.
● Requesting our communications.
● Participating at one of our events.
● Purchasing products or services from us.
● Participating in member profiles and directories, apps, message boards, chat rooms, surveys or other
connected services where registration is required.
● Communicating by any other means with us.
The personal information that we collect depends on the context of your interactions with us, the choices
you make and the products and features you use. The personal information we collect can include the
following:
● Name and Contact Data. We may collect your first and last name, email address, postal address,
phone number, and other similar contact data.
● Biographical Data. We may collect your birthday, country of citizenship, name and contact data for
your emergency contact.
● Proof of Identity Data. We may collect information from identification documents such as a driver’s
license and/or passport.
● Credentials. We may collect passwords, password hints, and similar security information used for
authentication and account access. We reserve the right to remove, reclaim, or change a username
you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or
otherwise objectionable
● Photos. We may collect profile photos and other pictures and videos you share with us.
● Social Media Handles and Account Information. We may collect third-party social media handles
and account information that you choose to share with us, such as LinkedIn, YouTube, Facebook,
Instagram, and Twitter account names and profile data.
● Event Data. We may collect information regarding the events in which you participate.
● Health and Insurance Data. We may collect health information including physical and/or mental
disabilities, pre-existing medical conditions, and dietary restrictions or allergies, in addition to
information regarding insurance policies.
● Payment Data. We may collect data necessary to process your payment if you make purchases or
donations, such as your payment instrument number (such as a credit card number), and the
security code associated with your payment instrument. All payment data is stored by our payment
processor, and you should review its privacy policies and contact the payment processor directly to
respond to your questions.
In addition, the terms herein apply if you provide us with any personal information of the members of a
group you are traveling with. It is your responsibility to ensure that they are aware that you have done so,
and that they accept how we use and process their information. ALL PERSONAL INFORMATION THAT
YOU PROVIDE TO US MUST BE TRUE, COMPLETE AND ACCURATE, AND YOU MUST NOTIFY US OF
ANY CHANGES TO SUCH PERSONAL INFORMATION.
Information We Collect Automatically
Some information – such as IP address and/or browser and device characteristics and device geolocation
data – is collected automatically when you visit our connected services. We use cookies and similar
technologies on our connected services that automatically receive and track certain data about how you and
other visitors interact with our connected services, preferences expressed and chosen settings. For example,
we may collect information about your device (such as your device and browser type, operating system, IP
address, mobile network carrier, and device and advertising identifiers), and your use of our connected
services (such as access dates and times, online features or pages viewed, system activity and the third-party
site or service you were using before interacting with our connected services). In some cases, we do this
through the use of cookies, pixel tags, local storage, statistical identifiers, software development kits, and
similar technologies that create and maintain unique identifiers.
PLEASE SEE OUR COOKIE NOTICE AND CONTROLS TO LEARN MORE ABOUT OUR USE OF COOKIES
AND SIMILAR TECHNOLOGIES, THE TYPES OF DATA COLLECTED THROUGH THESE
TECHNOLOGIES, AND YOUR CHOICES REGARDING THEIR USE ON OUR ONLINE SERVICES.
Information Collected From Other Sources
We may obtain information about you from other sources, such as public databases, marketing partners,
event organizers, as well as from other third parties. Examples of the information we receive from other
sources include social media profile information, and registration information submitted to third parties
event sponsors and organizers.
Combining Information
Where permitted by law, we may combine the personal information you provide to us through our
connected services with information we collect through other connected services, information collected
offline, and information provided to us by third parties. Where permitted by law and feasible, we may also
combine your personal information with data collected automatically through your use of our connected
services, in which case we will treat any information that is combined or associated with your personal
information as personal information for as long as it can reasonably be linked with your personal
information. We use this consolidated information to improve our connected services and product and
service offerings, enhance our marketing and research activities, communicate information to you, and for
any other legitimate purpose described in this Privacy Policy.
How We Use Your Information
We process your information for a variety of legitimate business purposes described below, such as
providing access to and securing your account, organizing and administering events, contacting you, and
other operational purposes.
We use your personal information for a variety of legitimate business purposes, including the following:
● To facilitate account creation and logon process and administer user accounts. We use your
registration information and information collected automatically through cookies and similar
technologies to create, administer, and provide you with access to your account. In some cases, we
process your information for these purposes pursuant to your consent. In other cases, we process
your information for these purposes in order to fulfill our obligations under an agreement with
you. In other cases, we process your information for these purposes based on our legitimate interest
in providing members with a forum and mechanism to connect.
● To supplement account profiles and sharing. If you choose to link your account with us to a third-
party account such as your Google or Facebook account, we use the information you allowed us to
collect from those third parties to supplement your profile information and to enable you to easily
share information with others on the applicable third-party services. In some cases, we process your
information for these purposes pursuant to your consent. In other cases, we process your
information for these purposes based on our legitimate interest in enhancing our products and
services.
● To send you marketing and promotional communications. We and/or our third-party marketing
partners may use the personal information you send to us for our marketing purposes, if this is in
accordance with your marketing preferences. You can opt-out of our marketing emails at any time
(see Your Privacy Rights below). In some cases, we process your information for these purposes
pursuant to your consent. In other cases, we process your information for these purposes based on
our legitimate interest in direct marketing.
● To send administrative information to you. We may use your personal information to send you
products, services and new feature information and/or information about changes to our terms,
conditions, and policies. In some cases, we process your information for these purposes in order to
fulfill our obligations under an agreement with you. In other cases, we process your information for
these purposes based on our legitimate interest in providing you with relevant information about our
products, services, and events.
● To send periodic emails. The email address you provide for order processing will be used to send you
information and updates pertaining to your order. It may also be used to respond to your inquiries,
and/or other requests or questions. If you decide to opt-in to our mailing list, you will receive emails
that may include company news, updates, related product or service information, etc. If at any time
you would like to unsubscribe from receiving future emails, we include detailed instructions to do so
at the bottom of each email or you may contact us via our Websites and/or mobile application.
● Administer events. We may use your information to administer events when you elect to participate
in events. In some cases, we process your information for these purposes pursuant to your
consent. In other cases, we process your information for these purposes in order to fulfill our
obligations under an agreement with you, such as a registration agreement. In other cases, we
process your information for these purposes based on our legitimate interest in facilitating events.
● Request feedback. We may use your information to request feedback and to contact you about your
use of our connected services. In some cases, we process your information for these purposes
pursuant to your consent. In other cases, we process your information for these purposes based on
our legitimate interest in product, service and event development.
● To protect our connected services. We may use your information as part of our efforts to keep our
connected services safe and secure (for example, for fraud monitoring and prevention). We process
your information for these purposes based on our legitimate interest in preventing fraud and
securing our connected services and information.
● To enforce our terms, conditions and policies. In some cases, we process your information for these
purposes in order to fulfill our obligations under an agreement with you, such as a registration
agreement, or membership agreement. In other cases, we process your information for these
purposes based on our legitimate interest in ensuring network and information security and
preventing fraud. In other cases, we process your information for these purposes in order to comply
with or enforce our rights under applicable law.
● To receive and issue payments. In some cases, we process your information for these purposes in
order to fulfill our obligations under an agreement with you. In other cases, we process your
information for these purposes based on our legitimate interest in debt collection and facilitating
payments.
● To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we
may need to inspect the data we hold to determine how to respond. In some cases, we process your
information for these purposes based on our legitimate interest in complying with applicable laws
and preventing harm. In other cases, we process your information for these purposes in order to
comply with or enforce our rights under applicable law.
● For the purposes identified in our Cookie Notice and Controls. In some cases, we process your
information for these purposes pursuant to your consent. In other cases, we process your
information for these purposes based on our legitimate interests in performing connected service
analytics, product development, direct marketing, understanding user preferences, and securing our
connected services. In other cases, we process your information for these purposes in order to
comply with or enforce our rights under applicable law.
● For other business purposes. We may use your information for other business purposes, such as
data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns
and to evaluate and improve our ventures, products, services, marketing and your experience. In
some cases, we process your information for these purposes pursuant to your consent. In other
cases, we process your information for these purposes based on our legitimate interests in
performing connected service analytics, product development, direct marketing, and understanding
user preferences.
We may generate aggregate or de-identified data that does not contain your personally identifiable
information. We are not restricted in how we use or share such aggregated or de-identified data.
How We Share Your Information
We share information with our affiliates, service providers, marketing partners, business partners, with
other members or users of our connected services, in the event of a business transfer, and for legal purposes.
We may share or otherwise disclosure your personal information with/to the categories of recipients
identified below for the following purposes:
● HJM and Our Affiliates. Any information collected by HJM will be shared with other Affiliates of
HJM in order to jointly engage in the activities described in this Privacy Policy and otherwise
provide you with our travel-related products and services. We may also share your information with
our other affiliates, in which case we will require those affiliates to honor this Privacy
Policy. “Affiliates” include any subsidiaries, joint venture partners, or other companies that we
control or that are under common control with us. In some cases, we share your information for
these purposes pursuant to your consent. In other cases, we share your information for these
purposes in order to fulfill our obligations under an agreement with you, such as a registration
agreement, or membership agreement. In other cases, we share your information for these purposes
based on our legitimate interest in supporting our internal administrative operations.
● Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-
party vendors, service providers, contractors or agents who perform services for us or on our behalf
and require access to such information to do provide such services. Examples include payment
processing, data analysis, email delivery, hosting services, customer service and marketing efforts.
We may allow selected third parties to use tracking technology on the connected services, which will
enable them to collect data about how you interact with the connected services over time. This
information may be used to, among other things, analyze and track data, determine the popularity of
certain content and better understand online activity. In some cases, we share your information for
these purposes pursuant to your consent. In other cases, we share your information for these
purposes in order to fulfill our obligations under an agreement with you. In other cases, we share
your information for these purposes based on our legitimate interest in supporting our operational
activities. Unless described in this Privacy Policy or at the time your information is collected, we do
not share, sell, rent or trade any of your information with third parties for their promotional
purposes.
● Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit
our connected services. These companies may use information about your visits to our connected
services and other websites that are contained in or generated by cookies and similar technologies in
order to provide advertisements about goods and services of interest to you. Please see our Cookie
Notice and Controls below for additional information. In some cases, we share your information for
these purposes pursuant to your consent. In other cases, we share your information for these
purposes based on our legitimate interest in marketing and improving our products, services and
events.
● Business Partners. We may share your information with our business partners to offer you certain
products, services or promotions. If we offer products, services, events or content on a ‘co-branded’
basis, you may see both our logo and the logo of the co-branded partner. To access, use, or
participate in co-branded products, services, events or content, you may have to provide certain
requested information which may be shared with our co-branded partners. You should read the
individual privacy policies and terms of use of our co-branded partners, as these may differ in some
respects from this Privacy Policy. Remember, you can always opt-out of sharing your information
with a co-branded partner by choosing not to use or participate in the product, service, event, or
content provided. In some cases, we share your information for these purposes pursuant to your
consent. In other cases, we share your information for these purposes in order to fulfill our
obligations under an agreement with you, such as a registration agreement, or membership
agreement. In other cases, we share your information for these purposes based on our legitimate
interest in promoting and facilitating our products, services and events.
● Other Members and Users. Your member profile information and posted content (if any) may be
shared with other registered members through account directories, apps, message boards, chat
rooms or other interactive connected services in which you participate. In some cases, we share your
information for these purposes pursuant to your consent. In other cases, we share your information
for these purposes in order to fulfill our obligations under an agreement with you, such as a
registration agreement, or membership agreement. In other cases, we share your information for
these purposes based on our legitimate interest in providing members with a forum and mechanism
to connect.
● Business Transfers. We may share or transfer your information in connection with, or during
negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of
our business to another company. We share your information for these purposes based on our
legitimate interest or in order to comply with or enforce our rights under applicable law.
● Legal Purposes. We may also disclose information we collect to legal counsel, law enforcement, and
other appropriate authorities in special cases, including when we have a reason to believe that such
disclosure is necessary to identify, contact, or bring a legal action against someone who may be
causing injury to or interference with our rights and property or those of any other person; or when
we believe that it is required by applicable laws, court orders, or government regulations. We share
your information for these purposes in order to comply with or enforce our rights under applicable
law.
● Marketing. You agree that we may send marketing or advertising materials to you via email or mail,
including but not limited to, newsletters, blog updates, travel developments, etc. If you do not wish
to receive marketing materials from us or any company we are affiliated with, please contact us and
submit a request to remove your personal information from our marketing list. Any personal
information shared with our affiliates (including, without limitation, our host agency, if applicable)
will be protected by and subject to this Privacy Policy as well as the privacy policies of our affiliates.
We also may share your information with other third-party suppliers who provide services for your
booking(s) and their privacy policies apply to the information they receive from us.
Use Of Cookies and Similar Technologies
We may use cookies and other tracking technologies (like web beacons and pixels) to collect and store your
information. Specific information about how we use such technologies, how you can refuse certain cookies
or manage and change your cookie preferences or delete cookies entirely, can be found in our Cookie Notice
and Controls.
International Transfers
We may transfer, store, and process your information in, to, through or with countries other than your own.
HJM and our servers are located in the United States. If you are engaging with us from outside the United
States, please be aware that your information will be transferred to, stored, and processed by us in our
facilities located in the United States and by those third parties with whom we may share your personal
information, which third parties may be located in the United States or in other countries. The level of
protection for your information in the United States or such other countries may not be the same as the level
of protection in your country.
If you are a resident in the European Economic Area, then these countries may not have data protection or
other laws as comprehensive as those in your country. We will, however, take all necessary measures to
protect your personal information in accordance with this Privacy Policy and applicable law. Please see the
Supplemental Information and Rights for European Residents section for more information.
In particular, we comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) as set forth by the U.S.
Department of Commerce regarding the collection, use, and retention of personal information transferred
from the European Union to the United States and has certified its compliance with it. As such, we are
committed to subjecting all personal information received from European Union (EU) member countries, in
reliance on the Data Privacy Framework, to the Framework’s applicable principles. To learn more about the
Data Privacy Framework, visit https://www.dataprivacyframework.gov/Program-Overview.
HJM is responsible for the processing of personal information it receives, under the Data Privacy
Framework, and subsequently transfers to a third-party acting as an agent on its behalf. With respect to
personal information received or transferred pursuant to the Data Privacy Framework, HJM is subject to
the regulatory enforcement powers of the U.S. FTC. In certain situations, we may be required to disclose
personal information in response to lawful requests by public authorities, including to meet national
security or law enforcement requirements.
Links To Third-Party Websites
We are not responsible for and do not endorse the content of third-party websites or resources available
through our connected services. This Privacy Policy only applies to our connected services that link to this
Privacy Policy. However, our connected services may contain links to third-party sites or services. We do
not endorse and are not responsible for the content of third-party websites or resources, and our Privacy
Policy does not apply to any sites that are not controlled by HJM, even if you access such sites via a link on
our connected services. You should review the privacy policies and terms of use of any third-party site
before providing any information to the controller of such site.
Artificial Intelligence (AI) Technologies
We may use artificial intelligence (AI) technologies to help deliver, improve, and personalize our services. AI
may be used for purposes including but not limited to: analyzing usage patterns to enhance user experience;
delivering personalized content or recommendations; providing customer support through AI-powered
chatbots; checking for and flagging potentially harmful or inappropriate content; and/or supporting internal
analytics and research.
We may use anonymized or aggregated user data to train or improve AI systems. Personal data will not be
used for machine learning model training unless we have obtained your consent or are otherwise authorized
to do so under applicable data protection laws. We may also use third-party AI service providers that may
process data in accordance with their own privacy policies. A list of these service providers may be
submitted upon request, if applicable. We recommend reviewing their privacy terms for more information.
If you have concerns or questions about how we use AI technologies in connection with your data, please
contact us at hjmtravelcollective@gmail.com.
Retention Of Your Personal Information
We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy
unless otherwise required by law. We will only keep your personal information for as long as it is necessary
for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by
law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business
need to process your personal information, we will either delete or anonymize it, or, if this is not possible
(for example, because your personal information has been stored in backup archives), then we will securely
store your personal information and isolate it from any further processing until deletion is possible.
How We Protect Your Information
We have implemented appropriate technical and organizational data security measures designed to protect
the security of any personal information we process from unauthorized access, loss, or misuse. To the
extent appropriate or required by applicable law, these security measures include the following:
● Access to personal information is limited to authorized employees and service providers who need
access to perform the activities described in this Privacy Policy on our behalf.
● Personal information is pseudonymized where appropriate or required by law, and sensitive
personal information transferred to or stored on any mobile device is encrypted using industry-
accepted encryption solutions.
● Personnel engaged in the processing of personal information are informed of the confidential nature
of personal information, receive appropriate training on their responsibilities, and are obligated
pursuant to our policies to maintain the confidentiality of personal information.
● The effectiveness of our security measures are regularly tested, assessed, and evaluated to ensure the
ongoing security of processing systems.
● Internet-connected databases containing personal information are monitored for unauthorized
intrusions using network-based and/or host-based intrusion detection mechanisms.
● Service providers and other third parties engaged by us to process personal information on our
behalf are contractually obligated to process personal information only on our documented
instructions and must provide similar security measures as those used by us or as required under
applicable law.
● Cardholder data is safeguarded via PCI DSS compliance. All supplied sensitive/credit information is
transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway
provider's database only to be accessible by those authorized with special access rights to such
systems and are required to keep the information confidential. After a transaction, your private
information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Although we strive to provide reasonable and appropriate security for the personal information we process,
no security system can prevent all potential security breaches. In particular, email or forms sent using our
connected services may not be secure. You should take special care before deciding to send us information
via email and the transmission of personal information to and from our connected services is at your own
risk. Further, if you create an account through our connected services, it is your responsibility to protect
your access credentials from unauthorized access or use.
Account Information
Please contact us if you would at any time like to review or change the information in your account or
terminate your account. Upon your request to terminate your account, we will deactivate or delete your
account and information from our active databases. However, some information may be retained in our
files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use
and/or comply with legal requirements.
SMS Communications
By providing your mobile phone number, you consent to receive SMS (text) messages from HJM. These may
include promotions, cart reminders, and other marketing communications. Message frequency varies, but
you will receive no more than three SMS messages per day, and only one cart reminder SMS within 24 hours
of any confirmed cart abandonment event. All messages will be sent only between 8:00 AM and 8:00 PM
local time. Consent to receive SMS is not a condition of purchase.
You can reply HELP for help, and you may opt out at any time by replying STOP and/or by following the
instructions to unsubscribe included in any message. Your opt-out request will be processed promptly and
honored for the defined time period. Standard message and data rates may apply.
Cookies and SMS Abandoned Cart Disclosure. We use cookies to track items you add to your shopping cart,
including when you begin but do not complete checkout (“cart abandonment”). This information is only
used to trigger a single cart reminder SMS per abandoned cart event, as described above, and such SMS will
be sent within 24 hours of the abandonment.
Third-Party Data Sharing. Your opt-in status and consent to receive SMS will not be shared with any third
party except those vendors, platform providers, or carriers directly involved in delivering SMS services. For
further details on data collection, use, and protection, please see the other sections of this Privacy Policy.
We retain records of your consent, opt-out requests, and message events in accordance with applicable
consumer protection laws.
Changes in Preference and Opting Out of Email Marketing
We comply with the CAN-SPAM Act of 2003 and do not spam or send misleading information. Should you
wish to no longer receive communication from us, you have the option of unsubscribing by clicking
“unsubscribe” in the bottom of the email we send to you or by contacting us using the details provided under
How To Contact Us below. You will then be removed from the marketing email list – however, we will still
need to send you service-related emails that are necessary for the administration and use of your account.
As for third-party websites, please contact them directly to unsubscribe and/or opt out from their
communications. We are in compliance with the GDPR along with the email marketing service we use to
collect your data.
Jurisdiction-Specific Rights
In some regions and jurisdictions (such as California and other U.S. states, and the European Economic
Area), you may have certain additional rights under applicable data protection laws. To the extent that
relevant jurisdictions grant additional privacy rights to individuals, these rights are described separately
under the applicable Supplemental Information and Rights sections included with and incorporated in, this
Privacy Policy below.
Controls For Do-Not-Track Features
Our connected services do not respond to “do not track” requests or signals at this time. Certain web
browsers may allow you to enable a “do not track” option that sends signals to the websites you visit
indicating that you do not want your online activities tracked. Right now, there is no industry standard for
how companies should respond to “do not track” signals, although one may be adopted in the future. If we
do so in the future, we will modify this Privacy Policy accordingly. More information about “do not track” is
contained in our Cookie Notice and Controls below.
Important Information Regarding Minors
Our connected services are intended for general audiences. We are in compliance with the requirements of
the Federal Trade Commission’s Children's Online Privacy Protection Act (COPPA), and as such we do not
knowingly collect any personal information from children under the age of 13 through our connected
services, except after obtaining verifiable parental consent or as otherwise permitted under applicable law.
IF YOU ARE NOT OLD ENOUGH TO FORM LEGALLY BINDING OBLIGATIONS IN YOUR APPLICABLE
JURISDICTION, PLEASE TALK TO YOUR PARENTS OR GUARDIANS BEFORE USING OUR ONLINE
SERVICES OR PROVIDING YOUR NAME OR OTHER PERSONAL INFORMATION TO HJM. YOU
CANNOT SUBMIT INFORMATION TO OUR ONLINE SERVICES WITHOUT YOUR PARENT’S OR
GUARDIAN’S PERMISSION. If the parent or guardian of a child believes that their child has provided us
with personal information without permission, the parent or guardian should contact us using the details
provided under How To Contact Us below to request access to the information and deletion of such
information where required. For more information regarding protecting children’s privacy online visit
https://www.ftc.gov/business-guidance/privacy-security/childrens-privacy.
Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Ohio,
without regard to conflict of law principles. Any controversy or claim arising out of or relating to these terms
shall be brought exclusively in a court of competent jurisdiction located in Stark County in the State of Ohio.
How To Contact Us
If you have any questions or comments about this Privacy Policy, or to submit a request or otherwise
exercise your privacy rights under this Privacy Policy, please contact us at hjmtravelcollective@gmail.com.
HJM Travel Collective LLC
Cookie Notice and Controls
Our connected services use cookies and similar technologies to help us understand how you interact with
our products and connected services, to improve your experience, and to allow you to use certain features
made available through our connected services (such as sharing content via social networks or other
communications channels).
This Cookie Notice describes how cookies and similar technologies are used with our connected services, as
well as your choices regarding the use of cookies on our services and the tools available to you to exercise
your preferences. For more information regarding the collection and use of information via our connected
services, please read our Privacy Policy.
Overview of Cookies and Similar Technologies
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site,
either for the duration of your visit (a session cookie) or for repeat visits (a persistent cookie). Session
cookies are deleted from your computer or device once you leave the connected service. Persistent cookies
remain on your device and are sent back to the originating website on subsequent visits (or to another
website that recognizes the cookie) to notify the website of your previous online activity. Cookies on this
connected service may be delivered by HJM (a first-party cookie) or a third-party (a third-party cookie) and
may also be set in association with emails you receive from us. Cookies help us enhance your experience
when using our connected services. They also help us understand how people use our connected services
(such as which pages or features are most popular) so that we can better serve our users and members.
In addition to cookies, we may also use other similar technologies with our connected services, such as pixel
tags (also known as clear GIFs, web beacons, pixels, or web bugs), local storage, statistical identifiers, and
software development kits. Pixel tags are small blocks of code installed on a website that allow a third-party
to deliver its third-party cookies when a visitor goes to the website and are generally used by third parties to
monitor and track user activity on a website. Local storage (such as HTML 5) allows a website to store and
retrieve data on an individual’s device with no expiration date. Statistical identifiers refer to identifiers
created using certain device and server data. Collectively, this information makes a user’s browser or device
sufficiently distinct for a website to reasonably determine that it is encountering the same browser or device
over time and used for the same purposes as cookies. Software development kits (also called SDKs) function
like third-party cookies and pixel tags but operate in the mobile app environment where cookies and pixel
tags do not function as effectively. Instead of using cookies and pixels tags, an app developer can install
pieces of code provided by third parties (such as analytics providers) in its mobile app in order for the third
parties to monitor and analyze the use and performance of the mobile app.
These technologies enable us and our partners to recognize when someone has visited our connected
services or opened an email, allowing us to do things such as monitor the traffic patterns of users from one
page within our Websites to another, understand whether a visitor has come to our Websites from an online
advertisement displayed on a third-party site or in an email, and measure and improve the performance of
our connected services. In many instances, these technologies are reliant on cookies to function properly,
and so disabling or declining cookies will also disable their functioning.
Cookies Used with Our Online Services
Like most websites, we use certain cookies and similar technologies with our connected services that allow
us to collect various information that does not (on its own) identify any particular individual. This helps us
identify visitors who return to our connected services, informs us of things such as how many users visited
our connected services, the services, web pages and features accessed, and whether there were any technical
problems in loading pages or navigating through our connected services. By collecting this information, we
learn what parts of our connected services are the most interesting or valuable to our users and members
and can monitor overall interest in our products and services. It also lets us spot technical problems with
our connected services so we can address them right away and helps us upgrade our services and improve
our offerings for our users and members.
The types of information typically collected through cookies and similar technologies include IP address
(which is used to infer approximate location); Internet service provider; browser type and settings; device
information (for example, type of device, operating system, device manufacturer); referring/exiting URL;
request/response date and time; clickstream data; device ID or advertising ID; and your name, email
address and password if you are logging into your account. We may use Google Analytics cookies to collect
information about how visitors use our connected services. These cookies collect information in the
aggregate to give us insight into how our connected services are being used. We anonymize IP addresses in
Google Analytics, and the anonymized data is transmitted to and stored by Google on servers in the United
States. Google may also transfer this information to third parties where required to do so by law, or where
such third parties process the information on Google’s behalf. Google will not associate your IP address with
any other data held by Google. The following table has more information about these cookies.
For an overview of these Google Analytics cookies, please visit:
https://support.google.com/analytics/answer/6004245.
You may install a Google Analytics Opt-out Browser Add-on by going here:
https://tools.google.com/dlpage/gaoptout.
Geolocation Information
Depending on the connected services and your computer or device permissions, we may collect information
about your device’s approximate (for example, country or zip code) or precise location. Various
technologies may be used to collect this location information, such as IP addresses, GPS, and other sensors
that may provide information on nearby devices, Wi-Fi access points, and cell towers. We will only collect
your computer’s or device’s precise location with your consent. In addition, some photos or other content
you place within the connected services (such as your profile picture or competition videos) may contain
recorded location information. Location information is used to measure and improve the performance of
our connected services and to optimize your experience.
How to Manage and Disable Cookies
When you first visit our Websites, a pop-up banner aimed at obtaining your consent to the use of Cookies
may appear. As long as you have not expressed your choice, this banner will remain visible in accordance
with the applicable regulation and no Cookies (other than Necessary Cookies) will be installed on your
device. You can manage and change your cookie preferences or delete cookies entirely as discussed below.
Website and/or Browser Settings
Our Websites may feature a pop-up or other means to allow you to opt out of certain cookies. Browser
settings allow you to choose whether or not to accept cookies or limit certain cookies. Most browsers also
provide functionality that lets you review and erase cookies. To disable cookies through your browser,
follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. If you
need additional assistance, information on how to manage a disabled cookies on commonly used bowsers is
available in this guide. If you use our connected services without changing your browser settings, we will
assume that you are ok to receive all cookies on the connected services. Please be aware that if cookies are
disabled, not all features of our connected services may operate as intended. Also, please note that disabling
a cookie or category of cookies does not delete the cookie from your browser unless manually completed
through your browser function.
Cookies Used for Personalized Advertising
If you would prefer that we not sell or share information that may be used to help determine which
advertisements to serve you, opt out by clicking the applicable “OPT-OUT” button, which can be found on
most of our connected services. You may also opt out or change your behavioral advertising cookie
preferences by visiting the opt-out page for the Digital Advertising Alliance (U.S. residents and those not in
the EU or Canada), the European Interactive Digital Advertising Alliance (European residents), or the
Digital Advertising Alliance of Canada (Canadian residents).
Flash Cookies
Flash cookies cannot be changed by browser settings. If you do not want Flash cookies stored on your
computer, you can adjust the settings of your Flash player to block Flash cookies storage using the tools
contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global
Storage Settings Panel and following the instructions (which may include instructions that explain, for
example, how to delete existing Flash cookies, how to prevent Flash LSOs from being placed on your
computer without your being asked, and (for Flash Player 8 and later) how to block Flash cookies that are
not being delivered by the operator of the page you are on at the time). Please note that setting the Flash
Player to restrict or limit acceptance of Flash cookies may reduce or impede the functionality of some Flash
applications, including, potentially, Flash applications used in connection with our services or online
content.
Mobile Devices
Your mobile operating system may let you opt out from having your information collected or used for
interest-based advertising on mobile devices. You should refer to the instructions provided by your mobile
device’s manufacturer, but this functionality is usually available in the “Settings” section of your device.
Do Not Track (DNT)
Certain web browsers may allow you to enable a “do not track” option that sends signals to the websites you
visit indicating that you do not want your online activities tracked. This is different from blocking cookies as
browsers with the “do not track” option selected may still accept cookies. Right now, there is no industry
standard for how companies should respond to “do not track” signals, although one may be adopted in the
future. We do not respond to “do not track” signals at this time. If we do so in the future, we will modify
this Cookie Notice accordingly. More information about “do not track” is available at www.allaboutdnt.com.
Cookie Notice Changes
We may update this Cookie Notice from time to time. Any changes will be posted on this page with an
updated revision date. If we make any material changes, we will provide notice through the connected
service or by other means.
Supplemental Information for U.S State Privacy Rights
State consumer privacy laws may provide their residents with additional rights
regarding our use of their Personal Information.
CALIFORNIA RESIDENTS
If you are a California resident, the following additional information and rights apply to you subject to the
California Consumer Privacy Act (CCPA) with respect to HJM’s collection, use, and disclosure of personal
information about you. For purposes of this section, “personal information” means information that
identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or
indirectly, with a particular California consumer or household. “Personal information” does not include
publicly available information or information that is deidentified or in the aggregate.
Collection, Use, and Disclosure of Personal Information
Categories of Personal Information Collected
HJM has collected the following categories of personal information about California consumers in the
preceding 12 months:
● Identifiers, such as a real name, alias, postal address, unique personal identifier, online
identifier, Internet Protocol address, email address, telephone number, account name, Social
Security Number, driver’s license number or state identification card number, passport number,
or other similar identifiers.
● Other identifiers or consumer information, such as physical characteristics or description,
insurance policy number, education, employment, employment history, bank account number,
credit card number, debit card number, or any other financial information, medical information,
or health insurance information.
● Characteristics of protected classifications under California or federal law, such as race, color,
sex, age (40 and older), religion, national origin, disability, citizenship status, genetic
information, marital status, sexual orientation and identity, political affiliations or activities,
military or veteran status, medical condition, or status as a victim of domestic violence, assault,
or stalking.
● Commercial information, including records of personal property, products or services
purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
● Internet or other electronic network activity information, including, but not limited to,
browsing history, search history, and information regarding a consumer’s interaction with an
Internet Web site, application, or advertisement.
● Geolocation data.
● Audio, electronic, visual, thermal, olfactory, or similar information.
● Professional or employment-related information.
● Inferences drawn from any of the information identified above to create a profile about a
consumer reflecting the consumer’s preferences, characteristics, psychological trends,
preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
HJM uses these categories of personal information for the purposes described under How We Use Your
Information above.
Categories of Personal Information Disclosed for Business Purposes
HJM has disclosed for a business purpose the following categories of personal information about California
consumers in the preceding 12 months:
● Identifiers, such as a real name, alias, postal address, unique personal identifier, online
identifier, Internet Protocol address, email address, telephone number, account name, Social
Security Number, driver’s license number or state identification card number, passport number,
or other similar identifiers.
● Other identifiers or consumer information, such as physical characteristics or description,
insurance policy number, education, employment, employment history, bank account number,
credit card number, debit card number, or any other financial information, medical information,
or health insurance information.
● Characteristics of protected classifications under California or federal law, such as race, color,
sex, age (40 and older), religion, national origin, disability, citizenship status, genetic
information, marital status, sexual orientation and identity, political affiliations or activities,
military or veteran status, medical condition, or status as a victim of domestic violence, assault,
or stalking.
● Commercial information, including records of personal property, products or services
purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
● Internet or other electronic network activity information, including, but not limited to,
browsing history, search history, and information regarding a consumer’s interaction with an
Internet Web site, application, or advertisement.
● Geolocation data.
● Audio, electronic, visual, thermal, olfactory, or similar information.
● Professional or employment-related information.
● Inferences drawn from any of the information identified above to create a profile about a
consumer reflecting the consumer’s preferences, characteristics, psychological trends,
preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
“Business purposes” include the use of personal information as reasonably necessary and proportionate for
operational purposes, such as performing services on our behalf (e.g., maintaining or servicing accounts,
providing customer service, processing orders, verifying member information, processing payments, or
providing marketing or analytic services), auditing related to a current interaction with you and concurrent
transactions, detecting and protecting against security incidents, debugging to identify and repair errors,
conducting research, and undertaking activities to verify or maintain the quality or safety of our products
and services.
Categories of Personal Information Sold
HJM has not sold personal information about California consumers in the preceding 12 months.
Your Privacy Rights Under California Law
In addition to the Personal Information rights described above, California residents also have the rights
described below.
Right to Notice and Access
You have the right to request that HJM disclose additional information regarding our collection and use of
your personal information, including the following:
● The categories of personal information we have collected about you.
● The categories of sources from which personal information is collected.
● The purpose for collecting or selling personal information.
● The categories of third parties with whom we share personal information.
In addition, you have the right to request access to the specific pieces of personal information we have
collected about you. To request this additional information or to access your personal information, please
submit a request to HJM using one of the methods described below under How to Exercise Your California
Privacy Rights.
Right to Deletion of Personal Information
You have the right to request that HJM delete any personal information about you which we have collected
from you. To request deletion of your personal information, please submit your request to HJM using one
of the methods described below under How to Exercise Your California Privacy Rights. Please be aware that
such a request does not ensure complete or comprehensive deletion of your personal information and that
there may be circumstances in which the law does not require or allow deletion even if requested.
Right to Transparency Regarding Disclosure or Sale of Personal Information
You have the right to request that HJM disclose additional information regarding the disclosure or sale of
your personal information, including the following:
● The categories of personal information that HJM disclosed about you for a business purpose.
● The categories of personal information that HJM sold about you and the categories of third
parties to whom the personal information was sold (by category or categories of personal
information for each third-party to whom the personal information was sold).
In addition, you have the right to request information regarding the disclosure of your personal information
by HJM to third parties for the third parties’ direct marketing purposes.
To request additional information regarding the disclosure and sale of your personal information (as
applicable), or to opt-out of the disclosure of your personal information to third parties for their direct
marketing purposes, please submit your request to HJM by using one of the methods described below
under How to Exercise Your California Privacy Rights.
Right to Opt-Out of the Sale or Sharing of Personal Information
HJM generally does not sell your personal information and only shares your personal information with
necessary suppliers and vendors in connection with the travel products and services being provided to you.
If HJM sells your personal information to third parties, you can opt-out of the sale of your personal
information at any time by submitting a request to HJM using one of the methods described below
under Do Not Sell or Share My Personal Information.
Do Not Sell or Share My Personal Information
You have the right to opt-out of the sale or sharing of your personal information. Once we receive and
confirm a verifiable consumer request from you, we will stop selling or sharing your personal information.
To exercise your right to opt-out, please contact us via phone or email provided above.
Rights of Children
Notwithstanding anything else contained in this Privacy Policy, HJM will not sell the personal information
of individuals if HJM has actual knowledge that the individual is less than 16 years of age, unless the
individual, in the case of individuals between 13 and 16 years of age, or the individual’s parent or guardian,
in the case of individuals who are less than 13 years of age, has affirmatively authorized the sale of the
individual’s personal information (the “right to opt-in”).
Right to Removal of Content Posted Publicly by Minors
If you are a California resident under the age of 18, and a registered user of any connected services where
this Privacy Policy is posted, you may request and obtain removal of content or information you have
publicly posted. To make such a request, please use one of the methods described under How to Exercise
Your California Privacy Rights below and include a detailed description of the specific content or
information to be removed. Please be aware that such a request does not ensure complete or comprehensive
removal of the content or information you have posted and that there may be circumstances in which the
law does not require or allow removal even if requested.
Right Not to Be Subject to Discrimination
HJM will not and cannot discriminate against you for exercising any of your rights described above, such as
by denying you goods or services or by providing you with a different level of goods or services. However,
we can charge a different price or rate, or provide a different level or quality of goods or services, if that
difference is reasonably related to the value provided to you by your personal information. In addition, we
may offer financial incentives, including payments to you as compensation, for the collection, sale, or non-
deletion of your personal information. If we offer you any such financial incentives, we will first notify you
of the applicable incentives and will only include you into a financial incentive program with your prior opt-
in consent (which may be revoked by you at any time).
How to Exercise Your California Privacy Rights
California Civil Code Section 1798.83 permits users who are California residents to request and obtain from
us information about certain personal information we disclose to third parties for their direct marketing
purposes in the preceding calendar year. To exercise any of your California privacy rights described
above—including to request additional information regarding our collection and use of your personal
information, to request access to your personal information, to request that we delete your personal
information, to request additional information regarding the disclosure and sale of your personal
information, or to opt-out of the disclosure of your personal information to third parties for their direct
marketing purposes—please submit your request to HJM using one of the methods provided under How To
Contact Us above.
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the
Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market
Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
COLORADO, CONNECTICUT, VIRGINIA and UTAH RESIDENTS
Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to: (i) confirm
whether we process their personal information; (ii) access and delete certain personal information; (iii) data
portability; and (iv) opt-out of personal data processing for targeted advertising and sales. In addition,
Colorado, Connecticut, and Virginia also provide their state residents with rights to: (i) correct inaccuracies
in their personal information, taking into account the information's nature processing purpose; and (ii) opt-
out of profiling in furtherance of decisions that produce legal or similarly significant effects. For more
information regarding Colorado, Connecticut, Virginia and Utah privacy rights, please submit your request
to HJM using one of the methods provided under How To Contact Us above.
NEW YORK RESIDENTS
HJM is compliant with the Stop Hacks and Improve Electronic Data Security Act (NY SHIELD Act) which
requires a business holding personal data on New York residents to take active steps to implement
reasonable cybersecurity protections and safeguards in order to prevent hackers from accessing concerning
consumer data.
For more information regarding U.S. State privacy rights, please submit your request to HJM using one of
the methods provided under How To Contact Us herein.
Supplemental Information and Rights
for EUROPEAN RESIDENTS
If you reside in Europe or your personal information is otherwise covered by the European Union’s General
Data Protection Regulation (GDPR) or U.K. Data Protection Act (collectively, “European Privacy
Regulations”), the following additional information and rights apply to you with respect to HJM’s collection,
use, and disclosure of personal information. For purposes of this section, “personal information” means any
information that identifies an individual or for which there is a reasonable basis to believe the information
can be used to identify an individual. “Personal information” does not include publicly available
information or information that is deidentified or in the aggregate.
Controller | European Representative
The processing of personal information collected by HJM is governed by this Privacy Policy, and HJM is the
“controller” of such information. To contact us concerning our processing of your personal information,
please email hjmtravelcollective@gmail.com.
Your European Privacy Rights
In addition to the rights under Your Privacy Rights described above, you have various additional rights with
respect to the collection, use, transfer, and processing of your personal information, as described below. We
reserve the right to limit these rights at any time where permitted under applicable law, including where
your identity cannot be reasonably verified by HJM or to the extent your rights adversely affect the rights
and freedoms of others. To exercise any of the rights below, please submit your request to HJM. You have
the right to obtain confirmation as to whether or not your personal information is being processed by
HJM. Where we are processing your personal information, you have the right to access the data and to
obtain certain information about the processing of such data.
Right to Access and Rectification
You can request access to your personal information. You have the right to obtain rectification of any
personal information that is inaccurate or incomplete, including by means of providing a supplementary
statement.
Right to be Forgotten (Erasure)
You have the right to have your personal information erased where one of the following applies:
● Your personal information is no longer necessary with regards to the purposes for which it
was collected.
● You withdraw your consent (where the processing is based on such consent).
● You object to the processing where such processing is based on HJM’s (or a third-party’s)
legitimate interest and there are no overriding legitimate grounds for the processing.
● Your personal information must be erased in order to comply with a legal obligation under
applicable law.
However, this right to erasure will not apply to the extent the processing is necessary for:
● Compliance with a legal obligation which requires processing by applicable; or
● Archiving purposes in the public interest, scientific or historical research purposes, or
statistical purposes, to the extent permitted under applicable law.
Right to Restriction of Processing
You have the right to restrict the processing of your personal information where one of the following applies:
● The accuracy of the personal information is contested.
● The processing is unlawful and you oppose the erasure of your personal information and
request the restriction of its use instead.
● HJM no longer needs the personal information for the purposes of the processing, but it is
required by you for the establishment, exercise or defense of legal claims.
● Where the processing is based on HJM’s (or a third-party’s) legitimate interest and you have
objected to processing (as described immediately below).
Right to Object
You have the right to object (on grounds relating to your particular situation) at any time to the processing
of your personal information for direct marketing purposes or where the processing is based on HJM’s (or a
third-party’s) legitimate interest. When objecting to processing based on our legitimate interest, HJM will
no longer process your personal information unless HJM demonstrates compelling legitimate grounds for
the processing which override your interests, rights and freedoms or for the establishment, exercise, or
defense of legal claims.
Right to Withdraw Consent
Where the processing of your personal information is based on your consent, you have the right to withdraw
such consent at any time, without affecting the lawfulness of processing based on consent before such
withdrawal.
Right to Data Portability
You have the right to receive your personal information, which you have provided to HJM, in a structured,
commonly used and machine-readable format, and have the right to transmit such data to another entity
without hindrance from HJM, where each of the following conditions are met:
● Your request does not adversely affect the rights of others;
● Your request does not adversely affect HJM’s rights (including intellectual property rights);
● The processing is based on your consent or the performance of a contract to which you are a
party; and
● The processing is carried out by automated means.
Right Not to Be Subject to Solely Automated Decisions
You have the right not to be subject to a decision based solely on automated processing (including profiling)
which produces legal effects concerning you or similarly significantly affects you, unless permitted under
applicable law.
Right to Submit a Complaint to Supervisory Authorities
You have the right to lodge a complaint with an applicable data protection authority. If you reside in
Europe, you have the right to lodge such a complaint in the European country of your habitual residence,
place of work, or place of an alleged infringement if you consider that the processing of your personal
information infringes applicable European Privacy Regulations. A list of all European supervisory
authorities and their respective contact information is available here.